Refund & Return Policy

1. Return Eligibility

You can request a return if:

• The product is damaged, defective, or wrong item delivered
• Request is made within 7 days of receiving the product

2. Conditions for Return

• Product must be unused and in original packaging
• Must include all accessories and invoice

3. Non-Returnable Items

• Used or damaged (by customer) products
• Products without original packaging
• Clearance or special offer items (if mentioned)

4. Refund Process

• After inspection, refund will be processed within 5–7 working days
• Customer will pay the return processing fee ( i.g. parcel return delivery fee)
• Refund method:
  • bKash/Nagad/Bank transfer (for prepaid orders)
  • Adjustment for future orders (if agreed)

5. Replacement Option

Instead of refund, you can request a replacement (subject to stock availability)

Need help?

Contact us at {email} for questions related to refunds and returns.